Standard orders: we aim to process and dispatch all orders within 3-5 business days. This processing time allows us to ensure the accuracy and quality of your order before it is dispatched.
Pre-order products: due to the nature of the product manufacturing process, some items are only available on a pre-order basis. A 50% deposit will be collected upfront, and the remaining balance must be paid before the product is dispatched. Pre-order products will be dispatched within 1-2 weeks after your order is processed.
Custom design products: if you’ve selected our design assistance service, please allow an additional 2–3 business days for the illustration process. Depending on the pre-production communication lead time, custom-designed products are estimated to dispatch within 1-2 weeks after your order is processed (excluding time for communication for illustration process).
If you have any concerns about the whereabouts of your order, please don’t hesitate to reach out to our customer service team by sending email to support@taibaak.com.
